Frequently Asked Questions

Question
Will I experience any vibration or other movement while using the hyG Ionic Action toothbrush?
Answer
No, this is an ionic action toothbrush, using it feels no different from using your old toothbrush.

Question
How does it remove plaque?
Answer
The human teeth normally carry a negative charge. Plaque, a positive one. That's why it clings to them so stubbornly. By changing polarity the hyG Ionic Action toothbrush breakes the ionic bond between the teeth and the plaque. Teeth now repel plaque, which is in turn attracted by the negatively charged bristles of your hyG Ionic Action toothbrush.

Question
Is the hyG Ionic Action toothbrush based on new technology?
Answer
It is based on the technology called 'iontophoresis', which has been used by dentists for a century. hyG is a comfortable, economical and easy-to-use version of the equipment you find in a destist's office.


Question
Is it safe to use the hyG Ionic Action toothbrush?
Answer
Prior to introducing the hyG Ionic Action toothbrush to the US market several studies and surveys were made both in the USA and Japan, proving that the hyG Ionic Action toothbrush is a safe and effective tool to remove plaque. More than 100,000,000 toothbrushes were sold so far in Japan, the UK, the USA, Switzerland and other countries.

Question
Do I have to plug it in?
Answer
The hyG Ionic Action toothbrush works from its own battery. The lithium battery is located in a waterproof compartment in the handle.

Question
How does it feel to clean my teeth with the hyG Ionic Action toothbrush?
Answer
Cleaning your teeth with the hyG Ionic Action toothbrush does not feel any different from using your old toothbrush. Several customers emphasize that their breath feels fresher after using the hyG Ionic Action toothbrush, even without toothpaste! (When not using a flavoured toothpaste, it is possible that you will feel a slight metallic taste, which is caused by cleaning teeth with filling.)

Question
How do I know that I use my hyG Ionic Action toothbrush correctly?
Answer
Achieved results are different for all users. Customers usually feel their teeth cleaner after using it for a few weeks (this effect is especially typical in case of smokers). You might notice that the edges of your teeth feel sharper ans less slippy, like you have just stepped out of a tooth-hygiene treatment. Your dentist might mention that your teeth look cleaner and their surface smoother.

Question
How does the hyG work in case of braces, crowns and bridges?
Answer
Just perfect. The effect of the hyG Ionic Action toothbrush is exactly the same as your old toothbrush, with a simple advantage: due to the ionic action it removes plaque more effectively.

Question
Is there something I should pay attention to when using my hyG Ionic Action toothbrush?
Answer
Use it like any ordinary toothbrush, following the instructions of your dentist. Just remember to keep one finger or your palm on the metal band on the handle. It is necessary for the ionic action process to work. For even better performance, moisten your fingers or palm before using it.

Question
Is the battery of my hyG Ionic Action toothbrush replaceable?
Answer
The power source of the replaceable is located in a waterproof compartment. To be able to replace this power source the waterproof insulation would have to be broken, reducing the duration and efficiency of the new power source. In case of normal use the power source will last cc. 1.5 years. After that you will have to order your new power source handle.

Question
Can members of my family use my hyG Ionic Action toothbrush?
Answer
Of course, all members of your family may use the power source handle of your hyG Ionic Action toothbrush, they only need a seperate replaceable head for each of them.

Question
How can I get extra heads for my hyG Ionic Action toothbrush?
Answer
The replaceable heads can be ordered or purchased in stores in packs containing 2 heads.

Question
Can patients with pacemakers or implants use the hyG toothbrush?
Answer
Yes. they can. The hyG toothbrush operates with a 20-60 micro-amper currency, which is absolutely safe for the human body. In certain cases this may have an effect on elecctric devices, so we advise that patients consult their doctors before using this toothbrush.

Question
After several years of usage, does it damage metal surfaces?
Answer
No, the hyG toothbrush does not damage metal surfaces at all.

Question
Is the hyG toothbrush useable for dental prosthesis?
Answer
Of course, you can clean dental prosthesis with hyG toothbrush for perfect results!